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NORTH AMERICAN TRUCKING LOGISITICS FAQS

Transportation Logistics Questions

ATPAC Transportation are experts in trucking logistics, and will do everything they can to get your delivery to the destination in a timely and affordable manner. If you have questions, you can contact us, but please take a look at our FAQ section, to see if your question has already been answer there. 

  • How long has ATPAC Transportation been in the business?
    ATPAC Transportation has been in business for over 25 years, providing freight brokerage services to clients across Canada, The United States and Mexico. The company is based out of Quebec and has a team of experienced professionals who are dedicated to finding the best logistic solutions for their clients. ATPAC has a strong commitment to customer service and are always available to answer any questions that their clients may have.
  • Where does ATPAC Transportation provide trucking logistic services?
    ATPAC Transportation is a leading provider of cross-border trucking logistics across North America, including Canada, the USA and Mexico. We have over 25 years of experience in managing cross-border shipments, and our team of experts are dedicated to closely following shipments from origin to destination with a goal of delivering the cargo safely and on time. 




  • What type of freight brokerage services do you provide?
    We offer a comprehensive range of cross-border transportation services for both full truckload (FTL) and less than truckload (LTL) shipments. We can work with temperature-sensitive shipments, HAZ-MAT commodities, flatbed, oversize loads, heavy haul, curtain side and container transport, as well as handling both transfers and returns. Whether your requirements are high volume freight movements or those last-minute emergency shipments, our team is ready to meet the challenge with undivided attention.
  • How does ATPAC Transportation book a load?
    Our dispatch software gives us superior visibility to all details pertaining to your shipment(s). Regardless of your requirements or destination we can keep you up to date on their status. You may book freight shipments with us by e-mail, and of course discuss concerns over the phone. Our logistics team is always available to take your call.
  • Does ATPAC use certified carriers?
    Yes, ATPAC Transportation has a large selection of audited carriers. We exclusively make use of carriers who are C-TPAT, PIP and (FAST for HAZMAT) certified.
  • What is ATPAC's insurance coverage?
    ATPAC Transportation carries $125,000.00 for Freight Forwarders Legal Liability, as well as $5,000,000.00 Commercial General Liability. You are in safe hands when you forward freight with ATPAC Transportation.
  • What commodities can ATPAC arrange transportation for? What about HAZMAT?
    ATPAC Transportation has qualified carriers to handle all types of freight, from hazardous goods to oversized shipments, not to mention temperature controlled freight with the following 3 exceptions: – Household goods; – Class A & B; – Nuclear material.
  • Can ATPAC Transportation accomodate ocean or air freight?
    ATPAC Transportation does not specialize in ocean/air freight, however, through close contacts in the industry, these types of shipments can be arranged – typically though referral to well established partners.
  • Does ATPAC provide warehousing services?
    ATPAC Transportation has multiple contacts in the warehousing industry. We can assist you in fulfilling warehousing requirements for your freight.
  • How do you structure pricing for brokering freight (per mile, flat rate, etc.)?
    Atpac Transportation can price your freight by the mile or as a flat rate. We work with our customers preference.
  • Are there additional fees (fuel surcharges, detention, etc.)?
    There can be, but the amount will be dictated in the contract with the client. No surprise fees.
  • How are claims handled for damaged or lost shipments?
    ATPAC Transportation gathers as much evidence as possible to share with the client and involves police investigators and insurance as the situation dictates.
  • Do you have access to specific trailer type, [e.g., reefers, flatbeds]?
    ATPAC Transportation works with the following transport methods: Dry Vans: Enclosed trailers for non-perishable, boxed, or palletized goods (e.g., retail products). Reefers (Refrigerated Trucks): Temperature-controlled trailers for perishables like food or pharmaceuticals. Flatbeds: Open trailers without sides/roofs, ideal for oversized or heavy loads (e.g., machinery, construction materials). B-Trains: Two semi-trailers connected in a specific configuration Step Deck/Lowboy Trailers: Lowered decks for taller equipment (e.g., industrial parts, wind turbines). Box Trucks: Smaller, rigid trucks for local deliveries or LTL (less-than-truckload) shipments. Intermodal Containers: Standardized containers for rail/ship transfers, often moved via chassis. Hotshot Trucks: Light-duty trucks (often pickup-based) for urgent, smaller loads.
  • Can ATPAC Transportation accommodate urgent or last-minute changes?
    Yes. We will do everything in our power to ensure that you get your shipment delivered.
  • Can ATPAC Transportation provide client references in my industry?
    Yes, we can absolutely provide glowing references from previous happy clients.

Do you have any more questions about our services?

If you have any more questions about logistic services or cross-border freight movement, please do not hesitate to reach out! We look forward to helping you complete you deliveries, assisting you every step of the way.

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We offer logistic services for all types of freight moving within Canada and cross-border to and from the United States and Mexico using the services of hundreds of reputable trucking companies as well as offering intermodal service throughout North America.

For immediate service call :

 

1-800-461-1469

OFFICE

825 Boulevard Monseigneur Langlois,
Suite 250
Salaberry-de-Valleyfield, QC
J6S 1B8

Office Hours : 8:00am to 5:00pm - With AfterHours Emergency Service

ADMIN : ATM

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